FAQs

1. HOW DO I SHOP ONLINE?

Select the items you wish to purchase from this website, choose your preferred color and size, and then add them to your shopping bag. When you have finished shopping, please follow our simple checkout procedure. You will need to log in or create an account before giving any payment details as this takes you to the secure part of our website. If you have placed an order online with us before, simply type in your email address and password under the "Sign In" option to log in. If you are a new customer we will automatically create an account for you during the checkout process. You'll be able to choose your own password. Payment will be taken from your card/PayPal account before the order is dispatched.

2. HOW DO I PAY FOR MY ONLINE ORDER?

We accept payment using the following card types: Visa and MasterCard. You can also pay for your order online using PayPal. We do not accept checks, gift or credit vouchers, money orders or cash for purchases made online.

3. WHEN DO I HAVE TO LOG IN?

You will need to log in when submitting payment or personal details. This ensures your online shopping is safe and secure

4. DO I HAVE TO PAY IMPORT DUTIES OR TAXES?

The price of items indicated on the site is inclusive of sales tax and duty.

5. WHAT DO I DO IF MY ORDER IS FAULTY OR DAMAGED ON DELIVERY?

We strive to provide the highest standards. If the item you ordered is damaged or faulty, please inform our Customer Service Team within 30 days of receiving the item, supplying us with the Order Reference number shown on the Delivery Receipt together with details of the damage or fault. If required, we ask that you return the damaged or faulty items to us - we will refund you the full cost of your items. Refunds will be credited to the payment card or PayPal account used to make the original purchase.

6. HOW SECURE IS ONLINE PAYMENT?

We go to great lengths to ensure our website and our customers' information is kept safe and secure. Here are just some of the measures we take to do this:
• We don't store credit card details
• We utilise fraud risk management technology
• We use digital certificates from one of the world’s most trusted providers
• We utilise 128bit SSL encryption
For further information please read our Privacy Policy

7. HOW DO I KNOW THAT YOU RECEIVED MY RETURN?

When we receive your return we will send you an automated email confirming this. You can expect to receive a refund to the credit/debit card or PayPal account you used to purchase within 10 days of us receiving the return.